All items are shipped from Berlin, Germany.
You will receive a confirmation email upon purchase of your BASIUM blend. All orders are then processed within 2 business days, shipping costs are calculated by weight and location of your order.
For international shipping please note that import duties, taxes and charges are not included in the items price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchase.
We take a lot of care in our packaging to ensure your item arrives safely, however we kindly accept returns if your bottle arrives in a damaged condition. Please send the bottle along with the original packaging to BASIUM within 14 days of receiving for refund or exchange.
We will issue your refund via the original payment method within one week of receiving. Customers are expected to bear the costs incurred when returning an item. BASIUM cannot accept responsibility or compensate such costs.